Privacy Policy
Last updated: March 2025
At Zelteb, your privacy matters. This Privacy Policy explains what information we collect when you use our platform, how we use it, and the choices you have. By using Zelteb, you agree to the practices described here. If you have any questions, please contact us at helpzelteb@gmail.com.
1. Information We Collect
Information You Provide to Us
- Name, email address, and password when you register
- Profile information such as username, bio, and avatar
- Payment and financial details processed through our payment partners
- Product content you upload — videos, files, thumbnails, descriptions
- Communications you send us via email or support channels
Information Collected About Buyers
We collect transactional data and contact details on behalf of sellers, including payment information necessary to process purchases and deliver digital products.
Information Automatically Collected
We automatically collect device identifiers, IP addresses, browser types, and usage data such as pages viewed and time spent, using cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to operate, maintain, and improve Zelteb. This includes:
- Creating and managing your account
- Processing purchases and payouts to creators
- Sending transactional emails such as receipts and download links
- Providing customer support and responding to your requests
- Detecting and preventing fraud or abuse on the platform
- Analysing usage trends to improve our services
- Sending product updates or announcements (you can opt out anytime)
3. Sharing of Information
We do not sell, rent, or trade your personal information. We may share it only in these limited circumstances:
With Service Providers
Trusted third-party services like Supabase and payment processors that help us operate the platform. They only access your data to perform services on our behalf.
Between Buyers and Creators
When you purchase a product, we share your name with the creator so they can fulfil the order.
For Legal Reasons
We may disclose information if required by law or to protect the rights and safety of Zelteb, our users, or others.
4. Cookies & Technologies
What are cookies?
Small data files stored on your device. We use both session cookies and persistent cookies to keep you logged in and personalise your experience.
Essential Cookies
Necessary for the site to function and provide services you request.
Functionality Cookies
Remember your choices and preferences for a personalised experience.
Analytics Cookies
Track traffic and usage to help us understand how the platform is used.
No Ad Tracking
We do not use advertising or third-party tracking cookies on Zelteb.
5. Data Storage & Security
Your data is stored securely using Supabase, with access controls and encryption in place. Uploaded files are stored in private cloud storage and only accessible via time-limited signed URLs.
While we take reasonable measures to protect your information, no system is 100% secure. We encourage you to use a strong, unique password for your Zelteb account.
6. Your Rights
You have control over your personal information. You can:
- Access and update your account information at any time from your profile settings
- Request a copy of the personal data we hold about you
- Request deletion of your account and associated data
- Opt out of marketing emails by clicking "Unsubscribe" in any email we send
To exercise any of these rights, contact us at helpzelteb@gmail.com.
7. Children's Privacy
Zelteb is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will promptly delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. For significant changes, we may also notify you by email or a notice on the platform.
Your continued use of Zelteb after any changes means you accept the updated policy.